Our inventory features carefully selected tools known for their durability and precision, with limited quantities to ensure quality control. If an item becomes unavailable after your purchase, we will notify you within 3 business days and provide these options: (1) priority access to restocked or similar high-performance tools, (2) a full refund processed immediately, or (3) store credit with a 10% bonus for future purchases. This approach reflects our dedication to offering reliable, long-lasting tools rather than mass-produced alternatives, ensuring you receive equipment that meets rigorous standards.
All prices are displayed in USD and are final at checkout. We maintain transparent pricing for our premium tools, which are built to withstand heavy use. In rare instances of pricing errors (e.g., a $200 drill listed as $20), we reserve the right to cancel such orders and will notify you within 3 business days. For any canceled orders due to discrepancies, we offer a 15% discount code as compensation, upholding our brand's integrity and focus on fair value.
Each order undergoes thorough inspection and secure packaging to prevent damage during transit. Processing typically takes 3-5 business days, extending to 5-7 business days during peak seasons or high-demand periods. You will receive detailed tracking information via email once your package ships. For specialized or custom tools requiring additional preparation, estimated delivery timelines will be clearly communicated during checkout to manage expectations and ensure reliability.
We partner with trusted shipping carriers to ensure your tools arrive in optimal condition, ready for use. Domestic shipments generally take 10-18 business days after processing, while international deliveries may require 18-28 business days. All international packages include prepaid customs documentation with accurate valuations to minimize delays, catering to our global customers who depend on sturdy, precision tools for their projects.
We accept returns within 21 days of delivery for store credit or exchanges, provided items are unused, in original packaging, and include all accessories. Return processing may take up to 10 business days after we receive the returned package. All returns undergo a quality inspection to verify condition before approval, ensuring that only tools meeting our durability standards are resold. Items marked as final sale during purchase are excluded to maintain the integrity of limited-edition or high-demand tool collections.
All content, including product images, technical specifications, and design details, is protected intellectual property. Unauthorized commercial use, such as replicating tool designs or using imagery for third-party sales, is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's reputation for precision and reliability in the tool industry.
Our expert support team is available via email at [email protected] for any questions or concerns. Response times are typically within 2 business days, but may extend to 4 days during busy periods. For urgent issues related to existing orders, please include your order number in the subject line to expedite assistance. We prioritize clear, helpful communication that aligns with our brand's focus on dependable tools and customer satisfaction.
