Welcome to www.toolsonu.com ("Site"). By accessing or using this Site, you agree to be bound by these Terms of Use ("Terms"). These terms govern your interaction with our professional-grade tools platform, including browsing, purchasing, and engaging with content related to durable drills, precision electric screwdrivers, and reliable hammers and pliers. Please read them carefully before making any purchases.
The Site is designed exclusively for personal, non-commercial use by professionals and DIY enthusiasts seeking high-performance tools. You expressly agree not to: (1) utilize automated bots or scraping tools to extract product information (which would compromise our carefully curated tool specifications and technical data), (2) engage in commercial resale of items purchased from our platform (as we maintain strict quality control through direct sales to ensure tool integrity), or (3) interfere with site operations through any means (including but not limited to manipulating pricing systems or disrupting checkout processes). Violations may result in immediate account termination and legal action to protect our brand integrity and customer safety standards.
All visual and textual content displayed on the Site—including but not limited to product photography, detailed technical specifications, engineering diagrams, logo designs, and instructional content—constitutes the exclusive intellectual property of www.toolsonu.com or its authorized licensors. This encompasses our distinctive tool design patents, manufacturing process innovations, and proprietary performance testing methodologies which are protected under international copyright, trademark, and patent laws. Any unauthorized reproduction, modification, distribution, or commercial exploitation of this content—whether for educational, competitive, or personal purposes—is strictly prohibited without our express written consent.
While we make every effort to ensure complete accuracy in product representations—including torque specifications for electric screwdrivers, material composition disclosures for hammer heads, and performance metrics for power drills—occasional discrepancies may occur in our technical documentation. We reserve the unilateral right to correct any discovered inaccuracies (such as misrepresented tool capabilities or pricing errors) without prior notice, and may consequently cancel affected orders at our discretion. In such cases, customers will receive prompt notification and full refunds processed within 5-7 business days.
To maintain equitable access to our professional-grade tools, we may implement purchase restrictions on select items (particularly during product launches or limited inventory situations). We expressly prohibit commercial-scale orders intended for resale and reserve the right to cancel any transactions exhibiting characteristics of unauthorized distribution activity (including but not limited to bulk purchases of identical tool models, shipping to freight forwarders, or suspicious payment patterns). Our platform exists to serve individual professionals and enthusiasts who appreciate the engineering excellence behind each tool.
All orders undergo meticulous quality inspections and safety verification before dispatch. Processing typically requires 3-5 business days (excluding weekends and holidays) to ensure each tool meets our exacting performance standards. During peak seasons, processing may extend to 5-7 business days. International shipments may require 18-28 business days for delivery, subject to customs clearance procedures and tool certification requirements beyond our control. Customers will receive shipment tracking information via email once their order enters the fulfillment pipeline.
We offer a 21-day return window from the delivery date for unused tools in original packaging with all safety seals and documentation intact. Return shipping costs are the customer's responsibility unless the return results from our error. Refunds will be processed within 10 business days of receiving the returned merchandise at our facility. For safety reasons, power tools that show signs of use or have damaged safety seals cannot be accepted for return. Special order items and customized tools are ineligible for returns. Exchange requests are subject to current inventory availability and identical model verification.
The Site may feature curated links to professional tool reviews, industry safety standards documentation, manufacturer technical specifications, or complementary workshop equipment providers. These third-party resources operate independently from www.toolsonu.com, and we expressly disclaim responsibility for their content accuracy, privacy practices, security protocols, or transactional reliability. We encourage users to thoroughly review all third-party terms and conditions before engaging with external platforms, particularly those involving technical specifications or safety guidelines.
The Site and all its content are provided on an "as available" basis without representations or warranties of any kind, whether express or implied. We do not guarantee: (1) uninterrupted site accessibility (particularly during high-traffic product launches), (2) perpetual inventory availability of specific tool models (as many are manufactured in limited production runs), or (3) absolute immunity from technological disruptions that may temporarily affect browsing or purchasing capabilities. Customers assume all risks associated with electronic commerce transactions and are responsible for verifying tool compatibility with their specific applications.
To the maximum extent permitted under applicable law, www.toolsonu.com shall not be liable for: (1) carrier-related delivery delays (including but not limited to weather disruptions, customs holdups, or logistical errors), (2) inventory unavailability following order placement, (3) consequential damages arising from Site usage (such as project delays from temporary service interruptions), or (4) third-party actions involving our products (including unauthorized modifications or improper tool usage). This comprehensive limitation applies regardless of whether we were advised about potential damages, allowing us to focus resources on delivering exceptional tools rather than litigating peripheral claims.
We reserve the right to modify these Terms periodically to reflect operational evolutions (such as new safety certification requirements or enhanced technical documentation standards), legal compliance requirements, or improved customer service protocols. Material changes will be conspicuously posted on the Site with a minimum 30-day advance notice before taking effect. Continued use of the Site following such modifications constitutes irrevocable acceptance of the revised terms—essential for maintaining our commitment to transparent business practices in the professional tools e-commerce sector.
For questions regarding these Terms or any other inquiries, please contact our Customer Support team at [email protected]. We typically respond to substantive inquiries within 48 hours, with extended response times during product launches or technical specification updates.
