All transactions conducted through www.toolsonu.com require immediate payment via our encrypted checkout system to ensure maximum security for your financial information. We proudly accept major credit cards including Visa, Mastercard, and American Express, along with PayPal for enhanced convenience. Your payment must be fully authorized and cleared through our financial institutions before we initiate the order processing sequence. In exceptional circumstances where payment verification encounters complications, we retain the right to cancel your order without advance notification. For our international customers engaging in cross-border transactions, please be aware that currency conversion charges may be imposed by your financial institution based on their prevailing policies and exchange rates. We recommend consulting with your bank regarding potential foreign transaction fees before completing your purchase of our professional-grade power tools and durable hand tools.
Following successful payment authorization, you will automatically receive a comprehensive order confirmation email dispatched to the address you provided during the checkout procedure. This electronic document functions as your official purchase receipt and encompasses all vital order particulars including detailed product specifications for our precision-engineered electric drills, reliable screwdrivers, and industrial-grade hammers and pliers, complete pricing breakdown with applicable taxes, and comprehensive shipping information. We emphatically advise meticulously reviewing this confirmation email as it constitutes the legally binding agreement governing your acquisition of our premium tools. Should you identify any inconsistencies or discrepancies in your order details, please promptly reach out to our dedicated customer support team at [email protected] within 24 hours of order placement to ensure swift resolution.
Although we employ sophisticated real-time inventory management systems to monitor stock levels of our durable power tools and hand tools, occasional overselling situations may arise during periods of exceptionally high demand for our most popular products. In these rare instances, we will proactively communicate with you via email within 48 hours of your purchase completion. You will be presented with the option to await product restocking (typically requiring 3-4 weeks for our specialized tools) or receive a complete and immediate refund processed through your original payment method. We cannot provide absolute guarantees regarding the continuous availability of any specific tool model, accessory configuration, or specialized variant displayed on our digital platform. All products remain subject to prior sale until your order has been entirely processed, packed, and physically dispatched from our distribution facility.
Orders for our professional-grade tools typically necessitate 3-5 business days for comprehensive processing and quality verification before shipment commencement. During seasonal peaks, major promotional events, or holiday periods, this processing duration may extend to 5-7 business days to maintain our stringent quality standards. Following dispatch, domestic deliveries generally reach their destination within 10-18 business days, while international shipments may require 18-28 business days contingent upon customs clearance procedures and international logistics networks. You will receive a detailed shipping confirmation email containing tracking credentials once your order departs our fulfillment center. Please acknowledge that we cannot be held accountable for delays instigated by carrier logistical challenges, weather disruptions, or customs authority inspections beyond our operational control.
We accept returns within 28 days of confirmed delivery for store credit or product exchange, provided the tools remain unused, unassembled, and in their original protective packaging with all safety seals, documentation, and accessory components intact. Final sale items, customized tools, and specifically ordered accessory kits are categorically non-returnable. To initiate a return procedure, please email [email protected] with your complete order number and detailed explanation for the return request. Our customer service representatives will provide comprehensive instructions and, when applicable, a prepaid return shipping label for eligible returns. Credit for authorized returns will be processed within 12 business days following receipt and inspection of the returned merchandise at our facility. Customers bear responsibility for return shipping expenditures unless the return stems from verifiable error on our part or confirmed product defects.
All pricing information displayed on www.toolsonu.com is denominated in US Dollars and incorporates applicable value-added taxes where mandated by governing legislation. We reserve the prerogative to modify prices without prior notification due to market volatility, currency exchange rate fluctuations, manufacturing cost variations, or supplier pricing adjustments. If you successfully placed an order preceding any published price modification, you will be charged precisely the amount displayed during your checkout process. Promotional discounts and special offers cannot be combined unless explicitly stated in the promotion terms. Any import duties, customs taxes, or international brokerage fees for cross-border orders remain the exclusive financial responsibility of the customer according to destination country regulations.
For any questions, concerns, or clarifications regarding your tool purchase, product specifications, or order status, please contact our specialized customer service department at [email protected]. Our team typically responds to all inquiries within 48 hours during standard business operating days. When corresponding with our support staff, please consistently include your complete order number and relevant purchase details to facilitate efficient and accurate assistance.
